Services Genenal

As a broker of young plant material produced by specialist propagators we are constantly trying to improve our line of starter plants for our customers. We routinely review our supplier's performance and make changes as necessary. We'll add a new supplier only when it represents an improvement to our line; and, we'll delete a supplier when their quality and service no longer meet our standards. We also representative Jatoplant B.V. from Aalsmeer, Holland bringing in shipments of Dutch young plants every three weeks. When an order is placed with us with no supplier designated, we will ship the order from a supplier that will give the best value for our customer. We will also ensure that the order is shipped properly and all of the documents are in order. If there are special plant quarantine requirements, we make sure they are met and that appropriate paperwork comes with the shipment. We'll route the shipment and follow up with the carrier to make sure your shipment arrives timely. If there are problems resulting from mishandling during transit, we will assist in the preparation of claims and we will also quickly resolve any disputes over plant quality. One of our most important services is to find and bring new plants, horticulturally sound and commercially viable, to the market. Primarily this is done through current suppliers who have on going breeding programs to produce new and improved plant material. We also are constantly searching for plants completely new to the market or for new uses for old plants. We are able to work through our network of suppliers, breeders, universities and old industry friends to find plants that may be rare but are available commercially. For example, we first offered Curcuma rhizomes from Thailand to our customers over four years ago and our Curcuma business still continues to grow. Along with the Curcuma from Thailand, we also offer the exiting Thai Hybrid Euphorbias and grafted Adenium obesum. In the very near future we'll bring out our line of Thai orchids. Good communications abilities are crucial to doing business. We have a great group of knowledgeable sales people in the field and a team of dedicated professionals in the office using the most modern equipment and technology available today. This web site is an example of our reacting to the need for rapid communications. Our "Site Specials" page has offers for material that needs to be moved quickly. This is a good opportunity to purchase young plant material with special pricing or difficult to find material that becomes available. Our "Site Specials" page will change daily so be sure to check it regularly. For customers providing good credit references, including horticultural trade references, we gladly open credit accounts. We also are able to receive wire transfers and can set up payment with irrevocable letters of credit where circumstances dictate. Visa, Master Charge and American Express cards are cheerfully accepted. A downloadable credit application is available under "Order Information".